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Returns and Refunds

RETURNS

Our policy allows a 30-day period for returns. If 30 days have passed since the purchase date, unfortunately, we cannot offer any refund or exchange.
The customer must send a return request to eshop@millefiorimilano.com- To be eligible for a return, the item must be intact and in the same condition as when you received it. It must also be in its original packaging.
Gift cards are excluded from returns.
For returns, we require a receipt or proof of purchase via email. Please do not send back your purchase without our confirmation.

REFUNDS
Once we receive and inspect the returned item, we will email you to notify you of its receipt. We will also inform you whether your refund request has been approved or rejected.
If approved, the refund will be processed and automatically credited to your original payment method within a certain number of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company; it may take some time before the refund is officially posted (4 to 5 business days).
If you have done all this and still have not received your refund, please contact us at: eshop@millefiorimilano.com

RETURN SHIPPING
To make a return, please send the product to the following address:
Home Fragrance Italia - Via del Commercio, 28 - 20881 Bernareggio (MB)
Return shipping costs are your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included.