Faq

WHERE TO BUY

You can find Millefiori Milano products at a selection of authorized retailers throughout Italy.
Contact us to find the store closest to you.

PRODUCTS & FRAGRANCES

Our fragrances are inspired by six distinct olfactory worlds, designed to guide your choice and transform every space into a unique, personal experience. Fresh and sparkling citrus notes, elegant floral bouquets, vibrant fruity accords, sweet and enveloping scents, soft talc notes, and woody-spicy compositions with a bold character: each family reflects a different way of experiencing fragrance with style and personality.

Fresh Citrus – Lively and sparkling
scents that release the energy of citrus (e.g., Cold Water, Riviera).

Floral – Elegant and delicate bouquets, where notes of rose, lily of the valley, jasmine, and ylang-ylang create a refined atmosphere (es. Magnolia Blossom & Wood, Ambra & Rosa).

Fruity – Sunny and colorful fragrances inspired by fresh fruit, with sweet and juicy accents that give a playful, carefree feeling (es. Grape Cassis).

Sweet – Warm and enveloping accords that pamper the senses. Vanilla, honey, and tonka bean create soft, indulgent scents (es.Vanilla and Wood, Honey & Sea Salt).

Woody Spicy – Intense and sophisticated fragrances that combine the depth of fine woods with the character of spices (es. Nero, Sandalo Bergamotto, Petali di Tabacco).

Powdery – Delicate and reassuring fragrances, inspired by the sensation of cleanliness. Musky accords provide an immediate sense of well-being (es. White Musk, Silk & Rice Powder)

Everyone has a natural affinity for a specific fragrance family: fresh citrus, warm and spicy, sweet, or talc-based. The right fragrance evokes emotions and reflects your personal style.

To help you find it, we created a simple and intuitive online test: in just a few steps, you can discover which notes
best match your personality.

Discover your fragrance family with the Millefiori Milano test

Start the test and let it guide you to the perfect fragrance for you.

Prefer to experience it in person? Visit our stores, where you can try the fragrances and receive personalized advice.

Every room tells a different story of living time and space. Choosing the right fragrance enhances its identity, creating coherent and immersive atmospheres. Here are some suggestions:

Entrance or living area
Choose welcoming but not overpowering scents, leaving a warm and harmonious first impression. Floral, woody, or fruity fragrances are ideal (es. Magnolia Blossom & Wood, Sandalo Bergamotto).

Kitchen
Prefer fresh, citrus, or slightly herbal notes that don’t compete with food aromas and convey cleanliness (es. Lemon Grass, Riviera).

Bedroom
Relaxing and enveloping fragrances work best, such as powdery, sweet, or amber scents (es. Silk & Rice Powder, Vanilla & Wood).

Bathroom
Fresh citrus or marine fragrances are perfect, conveying cleanliness and well-being (es. Cold Water, Oxygen).

Study or workspace
Woody, spicy, or green notes help concentration and stimulate creativity (es. Nero, Petali di Tabacco).

The intensity of a fragrance refers to how noticeable it is in a space and how long it lasts.
Millefiori Milano offers fragrances with different intensities to suit every need and type of environment.

Intensity levels:

Light – Fresh and delicate, suitable for small spaces or those preferring a subtle scent.

Medium – Balanced and versatile, ideal for daily use in medium-sized rooms.

Intense – Bold and long-lasting, perfect for those who enjoy strong fragrances or large, busy
spaces.

Intensity can also vary depending on the fragrance family:

Fragrance family: Fresh citrus
Typical intensity: Light / Medium
Characteristic notes: Lively, sparkling notes; noticeable but fade quickly

Fragrance family: Floral
Typical intensity: Light / Medium
Characteristic notes: Elegant and delicate; generally soft and unobtrusive

Fragrance family: Fruity
Typical intensity: Medium
Characteristic notes: Sweet, juicy; moderately long-lasting

Fragrance family: Sweet
Typical intensity: Medium / Intense
Characteristic notes: Warm, enveloping; vanilla, amber, musk; long-lasting

Fragrance family: Woody Spicy
Typical intensity: Intense
Characteristic notes: Deep, persistent, full-bodied; ideal for large spaces

Fragrance family: Powdery
Typical intensity: Light / Medium
Characteristic notes: Soft and clean; delicate yet comfortable

Product format (reed diffusers offer continuous diffusion, sprays provide an immediate but shorter effect)

Quantity used, room ventilation, and usage method.

Discover our complete guide for using your reed diffuser.

To refresh fragrance diffusion, you can flip the reeds: the soaked side releases an immediate scent, giving freshness to the room. Always
wash your hands after handling the reeds to avoid direct contact with the fragrance.

PRODUCT USE

1. Choose your preferred car air freshener from the available options.

2. Insert the two scented sections into the diffuser.

3. Place the diffuser on the car air vents: the universal clip allows horizontal or vertical orientation.

CARE, SAFETY & DISPOSAL

CLP stands for Classification, Labelling, and Packaging. It is an EU regulation (EC No. 1272/2008) that establishes unified criteria for
classifying and labeling chemical substances and mixtures, including home fragrances.

The CLP label on Millefiori Milano products is:

Legally required for consumer safety
Provides clear information on potential hazards (irritation, flammability, environmental toxicity, etc.)
Includes hazard symbols, precautionary statements, and usage instructions

All of this is designed to ensure the conscious and safe use of our products, respecting your well-being and the environment around you.

Millefiori Milano complies with CLP and EU safety regulations, indicating:

Ingredients relevant to product classification
Potential allergens (e.g., limonene, linalool, coumarin)

Precautionary statements for safe use around children, pets, or sensitive individuals

All our products are carefully formulated with a strong focus on quality and safety. Like most home fragrances, our scents contain both natural and synthetic ingredients, selected to ensure a long-lasting and pleasant aroma while complying with current European regulations (CLP/REACH). Each formulation undergoes rigorous quality checks and is developed to be safe when used according to the instructions on the packaging.

No, Millefiori Milano does not conduct animal testing. All our products are developed in compliance with European standards that prohibit
animal testing for cosmetic and home fragrance products. Our philosophy is based on a responsible and conscientious approach, both towards people and the environment.

No, our products are not considered toxic when used correctly, according to the instructions on the label. Millefiori Milano fragrances are formulated in compliance with European regulations (CLP/REACH) and undergo rigorous quality and safety controls. As with all home fragrance products, it is important not to ingest them, avoid direct contact with eyes
and sensitive skin, and keep them out of reach of children and pets.

The UFI code (Unique Formula Identifier) is a unique alphanumeric code introduced by the European Union CLP Regulation.

It is used to precisely identify the chemical composition of a hazardous mixture and to facilitate the intervention of poison control centers in case of an emergency.

The UFI code is mandatory on the label of all products that:

Contain mixtures classified as hazardous (e.g., flammable, irritating to the skin or eyes, etc.)

Are intended for the end consumer, such as home fragrances, sprays, refills, or liquid diffusers

Are placed on the market in an EU Member State

Therefore, you will find the UFI code on the label of Millefiori Milanproducts subject to notification requirements.

The UFI code appears in the following format:

UFI: XXXX-XXXX-XXXX-XXXX

It is usually indicated on the product label near the hazard symbols or in the safety information section.

All Millefiori Milano products are designed to be used safely and pleasantly at home, but they contain concentrated fragrance blends that require some precautions.

Mandatory instructions in accordance with the CLP regulation can be found on the labels and packaging.

Here are the main warnings for domestic use:

General warnings:

Keep out of reach of children and pets.
Do not ingest or apply to skin.
Avoid contact with eyes, mucous membranes, and delicate surfaces.
Keep away from heat sources and open flames.
Use reed diffusers upright, protecting underlying surfaces.

Tips for safe use at home

Regularly ventilate rooms, especially when using fragrance diffusers in small spaces.
Flip the reeds carefully, using a cloth or washing your hands after handling them.
Avoid placing diffusers near beds or cribs.
In case of known allergies or sensitivity to allergens (such as limonene, linalool, etc.), check the label before use.

To ensure maximum effectiveness and safety of Millefiori Milano home fragrances, it is important to store and dispose of them correctly, in compliance with environmental standards and current regulations.

Storage of Millefiori Milano diffusers

Store the products in a cool, dry place, away from direct sunlight or drafts.
Keep them away from heat sources, open flames, and hot surfaces.
Keep the bottles tightly closed and upright to prevent evaporation and spills.

Proper disposal

Do not pour any remaining contents into drains, sinks, or toilets.
Empty and clean packaging (glass or plastic) can be disposed of in the recycling bin according to the disposal instructions on the packaging.
Containers with leftover scented liquid should be treated as special/non-hazardous waste and taken to a recycling center or designated collection point.

Always check the symbols and instructions on the packaging for correct disposal.

Millefiori Milano is committed to home fragrance with a conscious approach, mindful of overall impact:

Many of our products are refillable; simply purchase the dedicated refills to reduce packaging consumption.
Our products include instructions for proper recycling.
The labels comply with European CLP and environmental guidelines.

HOW TO BECOME A RETAILER

Thank you for your interest in Millefiori Milano!

If you wish to become a retailer of our brand, to properly handle your request, we kindly ask you to send the following information about your business via email to support@millefiorimilano.com:

Name and business sector / type of store
Address of the physical store
Website and social media profiles
Contact phone number and email address of a reference person

ORDERS

Yes, you can place an order on the official Millefiori Milano website without creating an account. During checkout, simply select the guest checkout option and provide only the information necessary for shipping and payment.

Yes, you can request an invoice for your Millefiori Milano order at the time of checkout.
During the purchase process, simply:

Select the invoicing option
Enter the required information: company name, VAT number or tax code, full address, and SDI code (if applicable)

You will receive the invoice in electronic format in accordance with current regulations, and a courtesy copy via email if requested.

Note: The invoice can only be issued at the time of purchase and cannot be requested after the order has been confirmed.

Once an order has been completed on the Millefiori Milano website, it cannot be modified or cancelled, as our fulfillment systems are automated to ensure fast shipping.

However, if you placed an order by mistake or need urgent assistance, we recommend that you:

Contact our Customer Service immediately with your order number.

Write to us here

We will do our best to stop the order before it is prepared, but we cannot guarantee any changes once the purchase has been confirmed.

What if the order has already been shipped?

If the order has already been dispatched, you can exercise your right of withdrawal within 30 days of receiving it, following the procedure described in the Returns and Refunds section.

If you need support for an order placed on our website — for example regarding delivery, a damaged product, or information about the shipping status — you can easily contact Millefiori Milano Customer Service.

Contact us via email

Please remember to include:

Your order number
The name and email address used for the purchase
A brief description of the issue

Our team will get back to you as soon as possible, providing personalized assistance to help resolve any matter related to your purchase.

SHIPPING

Your order is handed over to the courier within 48 hours of purchase.
For Italy, delivery takes place within 3 working days from the shipment date (Monday to Friday). For Europe, islands, and remote areas, an additional 2–3 working days may be required, depending on the location.

You will receive an email when your order is shipped.
This email will include the tracking details of your parcel so you can monitor the shipment directly on the courier’s website.

Important: To help the courier during delivery, please indicate in the Order Notes the name displayed on the doorbell if it differs from the one used for the order, as well as any additional details such as interior number (e.g., int. 5, scala B) or anything else that may prevent delivery issues.

If the courier is unable to meet the expected delivery timeframe, you will be promptly informed by email.

Regarding the handling of products damaged during transport, all responsibility lies with the Express courier that managed the delivery.

Please sign with reservation if you notice that the package is damaged or open, and contact our Customer Service at the e-mail address support@millefiorimilano.com

In the event of failure to collect the goods or failed delivery due to circumstances not attributable to Millefiori Milano or the courier, the shipping and return costs of the purchased products are charged to the Customer.

At the moment, we ship to the following countries:

Italy

San Marino

Austria

Belgium

Bulgaria

Croatia

Czech Republic

Germany

Denmark

Estonia

France

Greece

Latvia

Lithuania

Luxembourg

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

Hungary

Delivery is also available in the territory of the Republic of San Marino and in the State of Vatican City.

The taxes and customs duties applicable to your Millefiori Milano order depend on the destination country.

Shipments within the European Union

If your order is destined for an EU country, the prices displayed on the website already include VAT (Value Added Tax).

No additional customs duties will be required upon delivery.

There are no customs clearance fees.

Shipments outside the European Union

Currently, the official MillefioriMilano.com website only ships to EU countries.

For orders to non-EU countries (such as Switzerland, the United Kingdom, or the USA), please contact Customer Service directly for guidance.

If international shipping is enabled in the future, the following will apply:

Local VAT or import tax, if not already included
Custom duties, according to the regulations of the destination country
Custom clearance fees, if requested by the courier at the time of delivery

These costs will be the responsibility of the recipient and are not managed directly by Millefiori Milano.

To receive free shipping on the official Millefiori Milano website, simply place an order that reaches or exceeds the minimum purchase threshold indicated on the site.

Currently, shipping is free for orders over €59.

The threshold may vary depending on the destination country; always check the details on the cart page or during checkout.

Shipping costs for orders placed on the official Millefiori Milano website vary depending on the destination country and the order amount.

Shipping within Italy

Standard shipping: €6.90
Free shipping for orders over €59

International shipping (EU countries)

International shipping rates may vary from €9.90 to €14.90, depending on the country.
Shipping is also free within Europe if the order reaches the minimum threshold indicated at checkout.

Shipping costs are calculated automatically in the cart before payment, based on the shipping address provided.

Additional information

All shipping costs are transparent and visible before order confirmation.
In the case of special promotions or events with free shipping without a minimum order, the offer will be indicated directly on the website or in the promotional banner.

After completing your purchase on the Millefiori Milano website, you will receive a shipping confirmation email containing:

The link to track your order (tracking)
The courier responsible for the delivery
A unique shipping code to follow the real-time journey of your package

How to check the shipping status:

Access your shipping confirmation email
Click on the tracking link provided by the courier
View the real-time status and estimated delivery date

If you created a Millefiori Milano account, you can also check the status of your order directly in the “My Orders” section of your profile.

Didn’t receive the tracking?

If you haven’t received the email or need help tracking your order:

Contact us here

PAYMENTS

Yes, the security of your data is our priority. Millefiori Milano uses advanced technologies, such as the SSL (Secure Sockets Layer) protocol, to encrypt sensitive information and ensure the protection of transactions.

Credit and Debit Cards: You can pay with major cards, including Visa, MasterCard, American Express, Maestro, Diners & Discover (available in the United States), and JCB (in Japan). Each transaction is processed through a secure encryption system to protect your data.

PayPal: With PayPal, you can complete your payment in just a few clicks. After selecting this method, you will be automatically redirected to the platform to authorize the transaction.

Google Pay & Apple Pay: If you prefer a quick method without manually entering card details, you can use Google Pay or Apple Pay directly from your device.

Cash on delivery is not available.

Payment by credit card or PayPal is processed in real time at the moment the order is confirmed.

The CCV (Credit Card Verification) or CVC (Card Verification Code) is a 3- or 4-digit number located on the back of your credit card. This code is required to enhance the security of transactions.

At the moment, we accept only one payment method per order.

If the payment is unsuccessful, you can try to complete the order again or contact our Customer Service for assistance. An identity verification may be required for security purposes.

Since December 28, 2020, authentication rules have been strengthened under the European PSD2 regulation. To complete online card purchases, you may need to confirm your identity via 3D Secure, using methods such as SMS, email, fingerprint, or facial recognition. We recommend checking with your bank for specific information.

If you wish to request an invoice for your order, you need to select the “Request Invoice” option before checkout and then enter all the required information.

RETURNS AND REFUNDS

Our policy allows a 30-day return period. If 30 days have passed since the purchase date, unfortunately we cannot offer any refund or exchange.

The Customer must send a return request to support@millefiorimilano.com. To be eligible for a return, the item must be intact, in the same condition in which it was received, and in its original packaging. Gift cards are excluded from returns.

For the return, we require a receipt or proof of purchase sent via email. Please do not send back your purchase without our prior communication.

Once we receive and inspect the returned item, we will send you an email to confirm receipt. We will also notify you whether your refund request has been approved or denied.

If your request is approved, the refund will be processed and automatically applied to your original card or payment method within a certain number of days.

To make a return, please ship the product to the following address:
Home Fragrance Italia – Via del Commercio, 28 – 20881 Bernareggio (MB), Italy

The shipping costs for returning the item will be your responsibility (depending on the courier you choose) and are non-refundable (if you receive a refund, the return shipping costs will not be included).

If you have not yet received a refund, first check your bank account again.
Then contact your credit card issuer; it may take some time for the refund to be formally recorded (4 to 5 business days).
If you have already followed these steps and still have not received the refund, write to us at the following address: support@millefiorimilano.com

ACCOUNT

Creating an account on Millefiori Milano is simple, secure, and gives you access to numerous benefits.

Here’s how to do it:

Go to the homepage and click on the profile icon (top right)
Enter your email address: a temporary authentication code will be sent to verify your identity
Once you enter the received code, you can complete the registration with:

First and last name
A personal password
Any shipping information

After a few moments, your account will be active and ready to use!

Why register on Millefiori Milano:

Monitor the status of your online orders
Manage addresses and shipping details
Receive exclusive offers and previews
Checkout faster

To stay updated on new fragrances, exclusive collections, and special promotions, we recommend subscribing to the Millefiori Milano newsletter.

How to do it? It's very simple:

Scroll to the bottom of any page on the website
Enter your email address in the newsletter field located in the footer
Confirm your subscription, and you will receive a welcome email with any active benefits

What you will receive by subscribing:

Previews of new collections and home fragrances
Access to exclusive offers, discounts, and events reserved for subscribers
Tips on how to scent your home with style

Forgot your password? No problem: you can reset it in just a few seconds directly on the Millefiori Milano website.

Here’s how:

Go to the account login page
Click on “Forgot your password?”
Enter the email address associated with your account
You will receive an email with a link to create a new secure password

Follow the link and set a new password to safely access your profile again.

Tip:

Choose a password that is easy for you to remember but hard to guess, using letters, numbers, and symbols.

To access your Millefiori Milano personal account, follow these simple steps:

Go to homepage
Click on the profile icon at the top right
Enter your email address
You will receive an autentication code via email
Enter the received code to securely access your account

In your personal account you can:

Consult your order history
Track the status of your shipments
Manage shipping addresses and personal information
Easily access promotions and exclusive offers

No password is required: Millefiori Milano uses a secure login system via a temporary code sent directly to your email.

CUSTOMER SERVICE

Do you need assistance with an order, a product, or other information? You can easily contact our Millefiori Milano Customer Service through the following channels:

Email

support@millefiorimilano.com – for inquiries related to orders and shipments (please remember to include your order number)
info@millefiorimilano.com – for questions about the brand, products, or other general requests

Live Chat
Available directly on our website during the hours indicated below

Customer Service Hours

Monday to Friday:

9:00 AM – 1:00 PM

2:00 PM – 5:00 PM

(Excluding bank holidays)

Outside these hours, we kindly invite you to contact us via email. Our team will respond as soon as possible to provide you with all the necessary support.