Shipping and delivery times

Orders are handed over to the courier within 48 hours of purchase. Delivery is expected within the following 3 business days after dispatch, from Monday to Friday.

For islands and more remote locations, delivery may take an additional 1-2 business days, depending on the destination.

Once your order has been dispatched, you will receive a confirmation email containing the tracking number, allowing you to monitor the delivery status directly on the courier's website.

Useful information for delivery

To help the courier deliver your order smoothly and avoid any potential issues, we recommend including all relevant delivery information in the order notes, in particular:

• The name displayed on the doorbell, if different from the name provided in the order.

• Any additional information, such as apartment number, staircase or floor.

• Any other details that may help the courier locate the delivery address correctly.

Should any delays occur or the courier be unable to meet the indicated delivery times, we will promptly notify you by email.

Goods damaged during transport

Upon delivery, we invite you to check the condition of the parcel. If the package is visibly damaged or tampered with, we recommend accepting it subject to inspection and reporting the issue to the courier at the time of signing.

If any products have been damaged during transport, please contact our Customer Service team, providing a description of the issue and, if possible, photographs of the packaging and the products received. This will allow us to assess the situation and assist you with the claim.

Failed delivery and uncollected orders

If an order is not collected or delivery cannot be completed for reasons not attributable to Home Fragrance Italia Srl or the courier, any shipping and return costs will be borne by the customer.